Q1: What products are stocked in the branches?
A: Only lubricants and a very limited number of spray cans are stocked in the braches. Ninety five percent of all product comes from the Victorian warehouse and travel time from Melbourne to the destination should be considered when ordering goods. Allow a minimum of 2-3 days to Brisbane metro area for large bulky items or we can ship overnight but we are constrained by the size and weight of the items with a maximum weight of 5kg.
Q2: Is everything in the catalogue on the shelf available for immediate delivery?
A: No. Our range includes nearly 45,000 different products and it would be logistically very hard to stock all of those items in volumes at once. We do however stock a very comprehensive range of day to day items that are common to the needs of the Australian toolmaking and manufacturing industries in commercial quantities. We have extensive connections both nationally and internationally and we can supply parts and components peculiar to a specific industry in a timely manner. The catalogues indicate what is commonly available, please contact firstname.lastname@example.org for a free copy of our latest catalogues or view on line at www.hales.com.au
Q3: I don’t see the size mould base I require in the catalogue, can Hales source what I need.
A: Yes. We can have a mould base manufactured to your specifications and are happy to quote on your requirements. We will need a working drawing (AS1100 Standard) and a solid model of the part, we can also have pocketing, water galleries and lifting points added in during the manufacturing process.
Q4: Will Hales build a tool for me?
A: NO. We are not toolmakers and will never compete with our customers. We are happy to provide componentry and advice regarding technical aspects of the products we supply, notably hot runner manifolds and lubricants.
Q5: What lubricants can Hales source for me?
A: We have national agreements with Shell and Castrol and are able to source and supply lubricants for the Industrial, Automotive, Marine Sectors as well as special lubricants required by the Defence Force. In essence if it moves, we can supply the correct lubricant for it. anything from Motor Oil to Hydraulic oil, Cutting and Grinding Fluids to Wheel Bearing and Special Aviation Greases. Most times with modern machinery a plaque is attached to the machine with the brands and types of lubricants it requires. We are also the proud Australian distributor of Matrix Food Grade Lubricants we offer this popular range which is developed and manufactured in Europe and offers the latest technology in Food Grade Lubrication providing superior reliability we are able to deliver a significant cost reduction in and consolidation of your lubricant inventory. We can supply the complete package for all applications that include Food Grade Greases, Oils and Aerosols that are all NSF Certified, Halal, Kosher approved and allergen free.